Cancellation Policy

Cancellation Policy

For reservation during the London Olympics 2012 period (July 15, 2012 - August 15, 2012) special booking and cancellation policy apply. Please ask for details before you place your booking for that period.

For bookings of 1 or 2 apartments OR for stays of less than 3 weeks
-  Cancellations received 30 days or more prior to arrival will be subject to a cancellation fee equal to £20.
-  Cancellations received between 15-29 days prior to arrival will be subject to a cancellation fee equal to 30% of the total accommodation costs.
-   Cancellations received 4-14 days prior to arrival will be subject to a cancellation fee equal to 70% of the total accommodation costs.
-   Cancellations received less than 4 days prior to arrival or no-shows will be subject to a cancellation fee equal to 100% of the total accommodation costs.

For bookings of more than 2 apartments OR for stays of longer than 3 weeks
-  Cancellations received 30 days or more prior to arrival will be subject to a cancellation fee equal to 30% of the total accommodation costs.
-  Cancellations received between 8-29 days prior to arrival will be subject to a cancellation fee equal to 70% of the total accommodation costs.
-  Cancellations received 7 days or less prior to arrival or no-shows will be subject to a cancellation fee equal to 100% of the total accommodation costs.

Reducing the number of nights after a booking has been confirmed
-   Reducing the number of nights for your stay will be treated as a cancellation for the reduced nights and as such will be subject to the cancellation policy. Please see above for details.
-   Please note that cancelled reservations cannot be rebooked at a rate lower than that originally booked.


Minimum Stay: 7 Nights

Payment
In order to confirm any reservation, the following charges apply:
- For bookings made more than 91 days prior to arrival: Your card will be charged for 25% of the total accommodation costs at the time of booking. The remaining 75% will be taken 90 days prior to arrival.
- For bookings made 91 days or less prior to arrival: Your card will be charged for the total amount at the time of booking.
Visa, Mastercard, American Express, Switch and Maestro are accepted.
Please note the is a 3% surcharge for all payments made using Visa and MasterCard, 4% for American Express.
 
Cancellation Policy
1.      In case of cancellation the booking deposit is non-refundable.
2.      Remaining  75% is due 90 days prior arrival. If these monies are not received within three days after they are due then the booking will be cancelled automatically and the deposit will be forfeited.
3.      All bookings are non- refundable and cannot be altered.

Reducing the number of nights after a booking has been confirmed:
Reducing the number of nights for your stay will be treated as a cancellation for the reduced nights and as such will be subject to the cancellation policy. Please see above for details