Cancellation Policy

CANCELLATION POLICY

For reservation during the London Olympics 2012 period (July 15, 2012 - August 15, 2012) special booking and cancellation policy apply. Please ask for details before you place your booking for that period.
 

 We accept cancellations only in written form sent by fax or e-mail by the person who originally made the reservation.
 
We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In case of a cancellation, we unfortunately have to demand partial compensation. The details below are maximum penalties; when possible, we prefer to ask for mild compensation, the only cases in which we are strict is a "no-show". The cancellation fee will be debited automatically from your credit card.

WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE!!!! 

Bookings for 1 apartment for less than 3 weeks:
Cancellation more than 30 days prior to arrival: 20 euro  (or 15 GBP in the UK)
Cancellation 29 to 15 days before arrival: 20% of the whole stay
Cancellation 14 to 8 days before arrival: 30% of the whole stay
Cancellation 7 to 4 days before arrival: 50% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge

Bookings for 2 or more  apartments or for more than 3 weeks:
Cancellation more than 30 days prior to arrival: 30% of the whole stay
Cancellation 29 to 15 days before arrival: 40% of the whole stay
Cancellation 14 to 4 days before arrival: 60% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge

Cancellation during the stay is only possible after the first month, after a one-month stay a 14 - day notice applies.

In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled building works. In this case we will attempt to reaccommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund. Once the payment for the apartment has been made, the client defaults his right to any refund in cases where he leaves before the agreed period.

Please note:

- Reduction of number of guests or of number of nights, will be subject to a 20 euro (or 15 GBP in the UK) administration fee.
  The changes must be advised prior to your arrival. If you reduce the number of nights or of guests between 7 days prior to
  your arrival and the arrival - recalculation of price is not possible.
- Especially for shorter bookings (1-4 nights) or in absolute necessity, we reserve the right to change the apartment for an
  equivalent or better unit for the same or smaller price.